PRIVACY POLICY

1. Introduction 

1.1. The Beach Hotel Pty Ltd (ABN 65 068 689 396) (The Beach Hotel, we or us) operate and manage The Beach Hotel. The Beach Hotel is committed to ensuring your Personal Information is protected. We manage your Personal Information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act). 

1.2. By accessing and using our website, services and products you agree to this Privacy Policy. 

1.3. This Privacy Policy applies to the collection, storage, use and disclosure by us of your Personal Information, and to how you may access your Personal Information kept by us or how you may make a privacy complaint. 

2. The information we collect about you 

2.1. The Beach Hotel will only collect and hold Personal Information about you that is reasonably necessary to undertake our business activities and functions, or as otherwise permitted by law. 

2.2. The term 'Personal Information' refers to any information or opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion. The type of Personal Information that we collect and use depends on the type of dealings that you have with us and includes the following non-exhaustive list: 

(a) contact details (for example, full name, address, mobile and telephone numbers and email address); 

(b) identification information (for example, photographic identification, gender, date and place of birth); 

(c) employer information (for example, employer name and contact details and employee title); 

(d) payment and billing information (for example, credit card and bank account details and authentication information); 

(e) information from enquiries you have made. 

3. How we collect Personal Information 

3.1. We will collect Personal Information about you in a variety of ways, including: 

(a) when you interact and transact with us (for example, when you visit our venue, purchase goods or services from The Beach Hotel, when you participate in a promotion, competition, or survey, or when you complete forms such as an enquiry form or feedback form); 

(b) visit our website, contact us with a query or request; 

(c) from publicly available sources of information (including, but not limited to, social media sites); 

(d) from third parties (including our related bodies corporate, business partners and service providers, credit reporting bodies, credit providers, government agencies and your representatives); and 

(e) when otherwise legally authorised or required to do so. 

4. How we use your Personal Information 

4.1. We use and disclose your Personal Information for the purposes for which the information is collected, including (but not limited to): 

(a) managing your visit at The Beach Hotel, including tailoring our services to your specific requirements and interests; 

(b) providing, delivering and charging you for products and services (including processing any orders or payments that you have made with us); 

(c) assisting with, or responding to, your queries; 

(d) providing for the safety and security of staff, guests and other visitors; 

(e) administering, improving and managing our venue, products and services; 

(f) informing you about our website, venue, products, services, offers, competitions, promotions, events, or other matters which we believe are of interest to you (such as recruitment or job opportunities); 

(g) verifying your identity; and 

(h) sharing with Third Party Providers. 

4.2. We do not sell or trade Personal Information, however, we may disclose Personal Information to Third Party Providers and they may in turn provide us with Personal Information collected from you. We will not otherwise use or disclose your Personal Information unless the use or disclosure is authorised under the Privacy Act. 

5. Disclosure to Third Party Providers 

5.1. In order to manage your visit at The Beach Hotel and to provide products and services to you we may disclose your Personal Information to: 

(a) our related bodies corporate, business partners, sponsors, service providers, third party contractors, agents and suppliers; 

(b) authorised external service providers who perform functions on our behalf, such as marketing and analysis organisations, financial and credit card institutions in order to process any payments, hosting companies, web developers, internet service providers, customer service providers, customer support specialists, fulfilment companies, credit reporting agents, debt collection agents, research and data analysis firms; 

(c) external business advisors, such as auditors, lawyers, insurers and financiers; 

(d) to any other party with your consent and direction; and 

(e) law enforcement bodies or regulatory authorities to assist with their functions, or as otherwise required or authorised by law, (collectively, Third Party Providers) 

5.2. Some of our Third Party Providers are located overseas, including our booking management system (Now Book It) and function booking system (Ivvy), which are located in the United States. Your personal information may be accessed or stored by service providers and business partners located in the United States, Canada, the United Kingdom and the European Union. Before disclosing your Personal Information to overseas recipients, we take reasonable steps to ensure they comply with the Australian Privacy Principles. 

5.3. We use your Personal Information to send you communications about our products, services, offers, promotions and events. If you do not wish to receive these communications, you can opt-out by following the unsubscribe instructions included in the relevant communication, or by contacting us at info@thebeachhotel.com.au. 

5.4. Prior to the disclosure of Personal Information to Third Party Providers, we will take such steps as reasonable in the circumstances to ensure that the Third Party Providers treat your Personal Information securely and otherwise comply with the relevant Australian Privacy Principles in relation to the Personal Information. 

6. Marketing communications 

6.1. We will only send direct marketing communications where we have your express consent. We collect this consent at point of visit and via opt-in checkboxes on our website. We may send this information in a variety of ways, such as by email, SMS, telephone, social media or by customising online content and displaying advertising on our site. 

6.2. If you do not wish to receive any of these marketing communications, you can opt-out by following the unsubscribe instructions included in the relevant marketing communication, or by contacting us by writing to info@thebeachhotel.com.au. 

7. Integrity of Personal Information 

7.1. We use reasonable endeavours to protect Personal Information from accidental deletion, loss, and unauthorised access, disclosure or modification. We are committed to, and our officers, employees, agents and third-party contractors are expected to observe, the confidentiality of your Personal Information. 

7.2. Notwithstanding our reasonable endeavours, the confidentiality of any communication or information transmitted to or from us via our website or email, cannot be guaranteed. The internet is not a secure environment. If you use the internet to send us any Personal Information, The Beach Hotel will not be liable for events arising from unauthorised access to your Personal Information. We also cannot control nor be held responsible for the collection of Personal Information by third-party websites. 

7.3. If we determine that Personal Information is no longer needed for any purpose, we will take reasonable steps to delete, destroy or permanently de-identify that Personal Information, unless we are required by law or a court or tribunal to retain the information. 

8. Data security 

8.1. In the event of a data breach, we will assess whether notification is required under the Notifiable Data Breaches scheme and notify affected individuals and the Australian Information Commissioner as required by law. 

9. Links to other websites 

9.1. Our website may provide links to external or third-party websites. These linked websites are not under our control or supervision, and we are not responsible for the content contained therein or the conduct of those third parties linked to our website. Before disclosing your Personal Information on any other website, we advise you to examine the privacy policies of these third parties and terms and conditions of their websites. 

9.2. This Privacy Policy applies only to the information we collect on our site. 

10. Access to and updating your Personal Information 

10.1. Subject to some exceptions provided by law, you have the right to access your Personal Information. If you want to inquire about or access any Personal Information we may have about you, you can do so contacting us by writing to info@thebeachhotel.com.au. Please be sure to include your full name, address and telephone number and a copy of a document evidencing your identity (such as drivers licence or passport) so we can ascertain your identity and whether we have any Personal Information regarding you. We may charge you a reasonable fee for processing your request and should we decline you access to your Personal Information, we will provide you with a written explanation setting out the legal reasons for doing so. 

10.2. We will use our reasonable endeavours to keep Personal Information that we collect about you accurate, up-to-date and complete. Where it is appropriate to do so, this may include correcting your Personal Information. You should notify us in writing in the event your Personal Information changes. 

11. Cookies 

11.1. We collect cookie information when you visit our website. A cookie is a piece of data that enables us to track and target your preferences. We may use cookies to: 

(a) enable us to identify you as a return user and personalise and enhance your experience and use of our site; and 

(b) help us improve our service to you when you access our site and to ensure that our site remains easy to use and navigate. 

11.2. Essential cookies are used automatically to operate our website. Non-essential cookies (for analytics and marketing) are used only with your express consent via our cookie consent banner on your first website visit. You can change your preferences at any time via our cookie settings. Cookie information is used in aggregated form—we do not use it to identify you as an individual. 

12. Changes to the Privacy Policy 

12.1. We may, in our sole discretion, amend or update this Privacy Policy from time to time. The current version of our Privacy Policy will be posted on our website and a copy may be obtained contacting us by writing to info@thebeachhotel.com.au and any changes will be effective when posted on, or via, the website. 

12.2. Your continued use of our venue, products, services or website following any such amendment will be confirmation of your acceptance of the amendments. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. 

13. Further information 

13.1. Further information about Privacy law and the Australian Privacy Principles is available from the Office of the Australian Information Commissioner's website www.oaic.gov.au. 

14. Making a complaint 

14.1. If you have any complaints or issues you wish to raise with us regarding the way we have handled your Personal Information, or would like to discuss any issues about our Privacy Policy, please contact us directly by email to info@thebeachhotel.com.au or by calling us on (02) 9922 4331. Please provide us with full details of your complaint and any supporting documentation. 

14.2. We will respond to you within a reasonable period of time to acknowledge your complaint and inform you of the next steps we will take in resolving your complaint. 

14.3. If you are unhappy with a response that you have received from us, you may direct your complaint to the Office of the Australian Information Commissioner. 

Updated: July 2026